Lovell Homes Eastern Wins Gold for Fifth Consecutive Year

30 June 2016

Lovell Homes’ Eastern Division, which is currently building in Skipton, Doncaster and Stockton on Tees, has been awarded the Gold Award for Customer Satisfaction for the fifth consecutive year.

Surveys of customers conducted by independent company In House showed that, in 2015 more than 90% of customers at Lovell Homes’ Eastern Division said they would recommend it to a friend.

Colette Armstrong, Sales Manager at Lovell Homes, said: “We take customer service very seriously here at Lovell Homes, so naturally we are delighted to win this award five years in a row. Customers are at the heart of what we do and all the staff at Lovell Homes understand that buying a home is a momentous time in a person’s life.

“We take the customer through every step of their journey, from the first enquiry to moving into their new home. We are here at every stage to answer any and all questions and to make the transition as smooth and easy as possible.

“It’s really important to us to use an independent survey company so that the customer can feel totally at ease when giving feedback.  We are constantly looking for new ways to improve to ensure that our customers receive the best service possible.”

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